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Putting Users First in Government Digital Services
Across many digital initiatives, especially when it comes to large and complex federal agencies and organizations, projects often prioritize technical delivery, compliance, and stakeholder requirements above all else. While each is critical, an essential and frequently neglected component is the user. Whether it’s a public-facing service or an internal tool for government teams, the experience…
AI in the Workplace: A Peek into FMP’s Policy
If you haven’t noticed lately, AI has been in the news. Touted for its ability to increase effectiveness, AI can streamline your operations by automating repetitive tasks, improving productivity, and freeing up employees to focus on higher-value work. This not only saves time, but can reduce the risk of human error. In fact, the interview…
Taking a Byte Out of Inefficiency: How FMP is Using AI to Work Smarter
The nature of work is evolving faster than ever. One of the primary drivers of this transformation is the rapid advancement of Artificial Intelligence (AI) and Machine Learning (ML). These technologies are reshaping industries, streamlining operations, and enhancing decision-making processes. As these tools become more accessible, organizations must learn to integrate them effectively while being…
What is a Business Analyst?
Did you know that the Woodrow Wilson Bridge is the only bridge that spans across the three jurisdictions of the DMV? It carries the beltway over the Potomac River and a portion of it crosses through DC! The Woodrow Wilson Bridge serves as a critical connection between Virginia and Maryland, allowing travel between the two…
Strategic PMO Solutions: Delivering Project Success for Maximum Impact
When you come across the term “project management,” what comes to mind? If we were to pose this question to a random selection of people, we’d probably get quite a range of answers back. That’s because, in theory and in practice, project management encompasses many strategies, styles, and concepts. On top of that, there are…
Back to Score Keeping…
In the first blog of this two-part series, we explored the concept of Balanced Scorecards, and why they are a valuable tool for measuring and managing performance. In this blog, we share a bit of our process for developing balanced scorecards. FMP’s team of measurement experts knows how to identify performance criteria that are relevant…
Are You Keeping Score?
FMP understands well that measurement is the key to identifying real-time and projected performance impacts for organizations. In the early 1990s, Harvard Business School professors, Robert Kaplan and David Norton, introduced us to the concept of Balanced Scorecards as a strategic tool for measuring and managing performance. Their intention was to expand upon what defines…
The Efficiency Edge: Implementing Business Process Improvement for Maximum Impact
In the first two blogs of our Efficiency Edge series, I highlighted the benefits that BPI can offer for work processes and organizational performance, and the key approaches for implementing it. In the third and final blog of the series, I explore best practices and considerations when implementing new or updated processes. Any organizational change…
The Efficiency Edge: Powerful Methods for Process Improvement
In the first blog of our Efficiency Edge series, “Achieving Optimization through Smart Processes,” I talked about the positive impact that Business Process Improvement (BPI) can have on work processes and organizational performance. In this blog, I will highlight key approaches for implementing BPI. The approach to process improvement should acknowledge the important connections among…
The Efficiency Edge: Achieving Optimization Through Smart Processes
Efficiency continues to be hot topic of discussion across organizations today. Organizations are focusing on how to do more with fewer resources while leveraging automation to deliver higher quality products and services faster. Business Process Improvement (BPI) has been an effective tool to support organizational optimization since the early 1990s.[i] At its core, BPI is…