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Putting Users First in Government Digital Services
Across many digital initiatives, especially when it comes to large and complex federal agencies and organizations, projects often prioritize technical delivery, compliance, and stakeholder requirements above all else. While each is critical, an essential and frequently neglected component is the user. Whether it’s a public-facing service or an internal tool for government teams, the experience…
AI in the Workplace: A Peek into FMP’s Policy
If you haven’t noticed lately, AI has been in the news. Touted for its ability to increase effectiveness, AI can streamline your operations by automating repetitive tasks, improving productivity, and freeing up employees to focus on higher-value work. This not only saves time, but can reduce the risk of human error. In fact, the interview…
Taking a Byte Out of Inefficiency: How FMP is Using AI to Work Smarter
The nature of work is evolving faster than ever. One of the primary drivers of this transformation is the rapid advancement of Artificial Intelligence (AI) and Machine Learning (ML). These technologies are reshaping industries, streamlining operations, and enhancing decision-making processes. As these tools become more accessible, organizations must learn to integrate them effectively while being…
Employee Spotlight: Adam Scouse
Today, we’re excited to put the spotlight on Adam Scouse, a Data Visualization Specialist at FMP. Adam is originally from Williamsburg, VA, and has obtained degrees from Virginia Tech, Oregon State University, and North Carolina State University! Read on to learn more about Adam’s background, current work at FMP, and thoughts on use of AI…
What is a Business Analyst?
Did you know that the Woodrow Wilson Bridge is the only bridge that spans across the three jurisdictions of the DMV? It carries the beltway over the Potomac River and a portion of it crosses through DC! The Woodrow Wilson Bridge serves as a critical connection between Virginia and Maryland, allowing travel between the two…
Back to Score Keeping…
In the first blog of this two-part series, we explored the concept of Balanced Scorecards, and why they are a valuable tool for measuring and managing performance. In this blog, we share a bit of our process for developing balanced scorecards. FMP’s team of measurement experts knows how to identify performance criteria that are relevant…
The Efficiency Edge: Powerful Methods for Process Improvement
In the first blog of our Efficiency Edge series, “Achieving Optimization through Smart Processes,” I talked about the positive impact that Business Process Improvement (BPI) can have on work processes and organizational performance. In this blog, I will highlight key approaches for implementing BPI. The approach to process improvement should acknowledge the important connections among…
The Efficiency Edge: Achieving Optimization Through Smart Processes
Efficiency continues to be hot topic of discussion across organizations today. Organizations are focusing on how to do more with fewer resources while leveraging automation to deliver higher quality products and services faster. Business Process Improvement (BPI) has been an effective tool to support organizational optimization since the early 1990s.[i] At its core, BPI is…
Employee Spotlight: Marcus Johnson
Today we’re getting to know Marcus Johnson! Marcus is from Montgomery County, Maryland and is a Strategic Communications Specialist at FMP. Continue reading to learn more about Marcus. Describe yourself in 3 words. If I had to describe myself in three words, I would choose calm, creative, and, at times, idealistic. I pride myself in…
Making Accessibility a Priority: Understanding Section 508, FMP’s Accessibility Evolution, and Must-Have Checklists for Accessible Documents
What Is Section 508 and Why Is It Important? As of July 2024, the CDC estimates that more than 28% of adults in the United States have some type of disability. The United States Federal Government has passed several laws relating to disability policy, including the Americans with Disabilities Act and Sections 501, 503, 504,…